Privacy Policy
Soapberry Care is committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Last updated:
Information We Collect
When you visit our website or contact us for business inquiries, we may collect the following types of information to process your requests and provide our manufacturing and OEM/ODM services.
Contact Information
- › Full name and job title
- › Company name and address
- › Email address
- › Phone or WhatsApp number
Business Information
- › Product requirements and specifications
- › Target market and distribution channels
- › Order quantity and packaging preferences
- › OEM/ODM customization requests
Technical Data
- › IP address and browser type
- › Pages visited and time spent
- › Referring website or search terms
- › Device and operating system
Communication Records
- › Inquiry and quote request messages
- › Sample request details
- › Email and chat correspondence
- › Feedback and complaint records
How We Use Your Information
Responding to Inquiries
We use your contact details and business requirements to respond to quote requests, sample inquiries, OEM/ODM customization discussions, and general product questions in a timely manner.
Order Processing & Fulfillment
Your business information is used to process sample orders, trial orders, and bulk production orders, including coordinating product specifications, packaging customization, export documentation, and shipment logistics.
Quality & Compliance Documentation
We use your market requirements and regulatory preferences to prepare appropriate product documents such as MSDS/SDS, COA, ingredient lists, specification sheets, and test reports tailored to your destination market.
Service Improvement
Aggregated and anonymized technical data helps us understand how visitors use our website, enabling us to improve content, product information, and the overall experience for importers, distributors, and brand owners.
Business Communications
With your consent, we may send product updates, new product line announcements, catalog updates, or relevant manufacturing news. You may unsubscribe from such communications at any time.
Important: We do not sell, rent, or trade your personal information to any third parties for marketing purposes. Your data is used exclusively to support your business relationship with Soapberry Care.
Customer Data Protection
We take the security of your business and personal data seriously. The following measures are in place to protect your information throughout your interaction with Soapberry Care.
Encrypted Transmission
SSL/TLS encryption for all data transmitted through our website
Access Control
Only authorized personnel handle customer data on a need-to-know basis
Data Minimization
We collect only the information necessary for your specific business request
Your Rights as a Data Subject
Third-Party Service Providers
We may share limited data with trusted third-party service providers who assist in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential. These may include logistics partners, email service providers, and payment processors. We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws.
Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how our site is used. Below is a summary of the types of cookies we use.
Essential Cookies
These cookies are necessary for the website to function correctly. They enable core functionality such as security, network management, and form submission. You cannot opt out of these cookies as the website cannot function properly without them.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our product pages, inquiry forms, and overall user experience for importers and distributors. Tools may include Google Analytics or similar platforms.
Functional Cookies
These cookies allow the website to remember choices you make (such as your preferred language or region) and provide enhanced, more personalized features. They may be set by us or by third-party providers whose services we have added to our pages.
Marketing Cookies
These cookies may be set through our site by advertising partners to build a profile of your interests and show relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.
Managing Your Cookie Preferences
You can control and manage cookies in your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for specific websites. Refer to your browser's help documentation for detailed instructions.
Legal Disclaimers
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the competent courts in China, unless otherwise required by applicable laws in your jurisdiction.
Limitation of Liability
Soapberry Care takes reasonable precautions to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data and shall not be held liable for any unauthorized access, data breach, or loss of information beyond our reasonable control, provided we have implemented industry-standard security measures.
Website Content Disclaimer
The information provided on this website is for general business reference purposes only. Product specifications, formulations, certifications, and pricing are subject to change without notice. All product images, descriptions, and technical data are intended as general guidance and do not constitute a binding offer or warranty. Actual product details will be confirmed in writing through official quotation and order documentation.
Third-Party Links
Our website may contain links to third-party websites, platforms, or resources. These links are provided for your convenience only. Soapberry Care has no control over the content or privacy practices of those sites and accepts no responsibility or liability for them. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our website or services following the posting of changes constitutes your acceptance of the revised policy.
Children's Privacy
Our website and services are intended for business-to-business (B2B) use by importers, distributors, brand owners, and procurement professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your personal information is handled, please contact our team using the details below.
Soapberry Care
Plant-Based Daily Care Manufacturer
+86 XXX XXXX XXXX
Business hours: Mon-Fri, 9:00-18:00 CST
China
Factory & planting base
Response Time: We aim to respond to all privacy-related inquiries within 5 business days. For urgent data protection concerns, please indicate "Privacy Request - Urgent" in your subject line.
© 2025 Soapberry Care. All rights reserved. This Privacy Policy applies to all users of the Soapberry Care website and services.